Services
Advisory
At Vivion Haus we accompany every stage of the project, combining high energy efficiency products with specialized technical advisory. Our goal: tailored, efficient, and sustainable solutions.
We evaluate site conditions, comfort needs and technical possibilities to recommend the best solution.
We perform the calculation and sizing required for your project.
We prepare detailed comparative quotes for your review.
Installation
Smoke outlets
There are several ways to route the exhaust pipe to the outside. They all require a minimum height of 1.5 to 2 meters, providing great versatility, as shown in the attached figures.
Combustion is almost perfect, producing virtually no smoke, so there is no need to install large chimneys. Ash formation is also minimal since the energy efficiency of these devices can be very high. The smoke pipe required by a pellet stove is very small in diameter (usually 80 mm), which makes its integration into the building very convenient and attractive.
For proper operation, it is essential to ensure an adequate fresh air supply in the room through an air intake.
When routing the exhaust pipe, keep in mind that an excessive number of elbows and horizontal runs can cause the heater to malfunction.
Electrical supply
When determining the installation location, please note that a grounded electrical outlet is required. Pellet stoves require electricity to drive the fans and the feed screw, as well as for initial ignition.
Power consumption during operation typically ranges from 100W to 150W, peaking at 400W during startup.
Safety
The primary hazards associated with this heater stem from improper installation, direct contact with internal live electrical components, exposure to fire and hot surfaces (glass, pipes, hot air exhaust), or the use of improper fuels (only use wood pellets).
In the event of a component failure, built-in safety devices ensure the heater shuts down automatically, without the need for user intervention.
Maintenance
| Frequency | Who | |||||
|---|---|---|---|---|---|---|
| DAILY | WEEKLY | MONTHLY | YEARLY | TECHNICAL | USER | |
| Remove the burn pot from the compartment and clear its holes using the cleaning tool supplied with the unit. | DAILY | USER | ||||
| Vacuum out the ash from the burn pot compartment. | DAILY | USER | ||||
| Move the scrapers up and down several times (if equipped). | DAILY | USER | ||||
| Empty the ash drawer or vacuum the ash compartment when necessary. | WEEKLY | USER | ||||
| Vacuum the bottom of the pellet hopper whenever necessary. | WEEKLY | USER | ||||
| Clean the walls of the combustion chamber using a suitable vacuum. | MONTHLY | USER | ||||
| Clean the exhaust blower, the entire combustion chamber, the pellet hopper, the exhaust pipes, and the cleanouts; additionally, replace all gaskets and apply new high-temperature silicone where needed. | YEARLY | TECHNICAL | ||||
| Inspection of all electrical components (control board, display, etc.). | YEARLY | TECHNICAL | ||||
| Inspect all electrical components (tangential blower, igniter, motors, exhaust blower, circulation pump, etc.). | YEARLY | TECHNICAL | ||||
| Remove ashes and residues from the brazier after use. | DAILY | USER | ||||
| Clean the glass to maintain a clear view of the flame. | WEEKLY | USER | ||||
| Check the condition of the gaskets and door seal. | MONTHLY | USER | ||||
| Inspect the exhaust pipe for obstructions to ensure proper draft. | MONTHLY | TECHNICAL | ||||
| General inspection of combustion chamber and baffles. | YEARLY | TECHNICAL | ||||
| Comprehensive maintenance before the heating season. | YEARLY | TECHNICAL | ||||
| Clean the indoor unit air filters. | WEEKLY | USER | ||||
| Check the condensate drain and clean the drain pan. | MONTHLY | USER | ||||
| Verify the cleanliness of the evaporator coil. | MONTHLY | TECHNICAL | ||||
| Check the system pressures and refrigerant charge. | YEARLY | TECHNICAL | ||||
| Electrical check of indoor and outdoor units. | YEARLY | TECHNICAL | ||||
| Deep cleaning and full sanitization of the equipment. | YEARLY | TECHNICAL | ||||